Frequently Asked Questions
❓ Frequently Asked Questions
Q. Can I take it on an airplane or through airport security?
A. Yes, this product meets general electronic device standards and can be brought into the cabin.
However, as regulations may vary by airline and country, we recommend checking before boarding.
Q. Is it safe to use?
A. The heating plates are designed inside the brush to minimize direct contact with the skin.
The uniform heat transfer structure allows for more stable styling, and it can be used safely in typical environments.
Q. Can it be used on thick or curly hair?
A. Yes, with 3-stage temperature control, it can be used on various hair types.
• Fine hair: Approx. 160°C
• Damaged/colored hair: Approx. 180°C
• Thick or curly hair: Approx. 200°C
Q. How long does it take to preheat?
A. It preheats quickly in about 30 seconds and can be used immediately.
Q. Is it okay to use every day?
A. This product is designed for daily styling.
However, we recommend adjusting the appropriate temperature settings and usage time depending on your hair condition.
Q. How long does the battery last?
A. When fully charged, it can be used for up to approximately 30-40 minutes, and usage may vary depending on the environment.
Q. How long does shipping take?
A. It takes an average of 12-16 days after ordering.
(Preparation for shipment 2-5 days + International shipping 8-12 days) Excluding public holidays/weekends.
Q. Can I track my delivery?
A. After the product is shipped, a tracking number will be automatically sent to you via email, allowing you to check the delivery status.
Q. Will customs duties occur?
A. Due to the nature of international direct shipping, orders exceeding US$150 may incur customs duties and VAT, which are the customer's responsibility.
Q. Why do I need to enter customs clearance information?
A. This information is essential for customs clearance procedures for internationally shipped products, and errors in the information may cause delivery delays or returns.
Q. Is it possible to return or get a refund?
A. Returns due to simple change of mind are possible within a certain period, and round-trip shipping fees may apply.
Returns may be restricted if there are signs of use or damage to the product.
Q. What if there is a problem with the product?
A. In case of initial defects after receipt, please contact customer service, and we will assist you with an exchange or refund after verification.
A. Yes, this product meets general electronic device standards and can be brought into the cabin.
However, as regulations may vary by airline and country, we recommend checking before boarding.
Q. Is it safe to use?
A. The heating plates are designed inside the brush to minimize direct contact with the skin.
The uniform heat transfer structure allows for more stable styling, and it can be used safely in typical environments.
Q. Can it be used on thick or curly hair?
A. Yes, with 3-stage temperature control, it can be used on various hair types.
• Fine hair: Approx. 160°C
• Damaged/colored hair: Approx. 180°C
• Thick or curly hair: Approx. 200°C
Q. How long does it take to preheat?
A. It preheats quickly in about 30 seconds and can be used immediately.
Q. Is it okay to use every day?
A. This product is designed for daily styling.
However, we recommend adjusting the appropriate temperature settings and usage time depending on your hair condition.
Q. How long does the battery last?
A. When fully charged, it can be used for up to approximately 30-40 minutes, and usage may vary depending on the environment.
Q. How long does shipping take?
A. It takes an average of 12-16 days after ordering.
(Preparation for shipment 2-5 days + International shipping 8-12 days) Excluding public holidays/weekends.
Q. Can I track my delivery?
A. After the product is shipped, a tracking number will be automatically sent to you via email, allowing you to check the delivery status.
Q. Will customs duties occur?
A. Due to the nature of international direct shipping, orders exceeding US$150 may incur customs duties and VAT, which are the customer's responsibility.
Q. Why do I need to enter customs clearance information?
A. This information is essential for customs clearance procedures for internationally shipped products, and errors in the information may cause delivery delays or returns.
Q. Is it possible to return or get a refund?
A. Returns due to simple change of mind are possible within a certain period, and round-trip shipping fees may apply.
Returns may be restricted if there are signs of use or damage to the product.
Q. What if there is a problem with the product?
A. In case of initial defects after receipt, please contact customer service, and we will assist you with an exchange or refund after verification.
Inquiry email:
info@glamfixkorea.com
Q. My payment failed.
A. For some cards, payment may fail if overseas payment settings /KRW (Korean Won) payment settings are blocked or restricted.
Please allow overseas payments in your card company's app and try again, or use another payment method.
Q. My payment failed.
A. For some cards, payment may fail if overseas payment settings /KRW (Korean Won) payment settings are blocked or restricted.
Please allow overseas payments in your card company's app and try again, or use another payment method.