Exchange and Return Policy

Exchange and Return Information

GlamFix provides exchange and return services according to the following criteria to ensure your satisfaction.

1. Application Period

Please apply to the customer service center within 7 days of receiving the product.

๐Ÿ“ง info@glamfixkorea.com

2. Conditions for Returns and Exchanges

All of the following conditions must be met:

  • Unused and unopened condition
  • Product and packaging are undamaged
  • Proof of purchase available (e.g., order number)

3. Reasons for Exchange / Refund

Exchange or refund is possible in the following cases:

  • Product delivered damaged
  • Product delivered different from the order
  • Missing components

โ€ป Submission of photo or video evidence is required

Email application [ ๐Ÿ“ง info@glamfixkorea.com]

4. Cases Where Exchange and Return are Restricted

  • Product has been opened or used
  • Product damaged due to customer negligence
  • More than 7 days have passed since product receipt
  • Product components are missing

5. Simple Change of Mind Return Information

  • For returns due to a simple change of mind, the customer is responsible for shipping costs.
  • Due to the nature of products shipped from overseas logistics centers, the return process may differ from that of general domestic online stores.
  • Returns must be processed according to customer service instructions.

6. Refund Processing Information

  • Refunds will be processed after the returned product has been inspected.
  • Refunds will be processed to the payment method within 10-15 business days after approval.
  • Additional time may be required depending on the payment company.

7. Shipping and Customs Clearance Information (Important)

Exchange and refund may be restricted in the following cases:

  • Incorrect shipping address or missing information
  • Incorrect personal customs clearance code or failed customs clearance
  • Return due to unpaid customs duties/taxes
  • External logistics issues such as customs delays, air transport delays
  • Lost or stolen after delivery completion

8. Notes

  • Product usage and results may vary by individual.
  • The product is for personal care and styling purposes.