Shipping & Customs Policy

Shipping & Customs Policy

Last updated: March 18, 2026

This policy applies to glamfixkorea.com, a global shopping mall operated by GlamFix (a US corporation).

1. Order Processing

  • Orders will be prepared for shipment within 2-5 business days after the order is placed.
  • Once shipped, a shipping tracking number will be automatically sent to your email.

2. Shipping Time

  • Preparation for Shipment: 2-5 days
  • International Shipping: 8-12 days
  • Total Estimated Shipping Time: 12-16 days

※ Shipping times are average estimates and are not guaranteed.

Shipping may be delayed due to the following reasons:

  • Customs clearance delays
  • Airline and logistics situations
  • Local courier circumstances
  • Adverse weather or public holidays

※ Shipping delays due to the above reasons may not be eligible for a refund.

3. Shipping Tracking

  • A shipping tracking number will be provided via email after the item has been dispatched.
  • Tracking information may become available 2-5 days after dispatch.

4. Customs and Duties Information

  • As this product is shipped from overseas, customs clearance procedures are required.
  • Entering your Personal Customs Clearance Code is mandatory.
  • Customs duties and VAT may apply if the value exceeds USD $150.
  • These taxes and fees are the responsibility of the customer.

Important: Failure to pay customs duties or taxes may result in the return of the product, in which case it will not be eligible for a refund.

5. Customer Information Entry Responsibility

  • Customers must enter accurate information.
  • Errors in name, contact information, or customs code may lead to shipping delays or returns.
  • Problems arising from incorrect address entry are the responsibility of the customer.

6. Undeliverable and Returns

Delivery may fail or be returned in the following cases:

  • Incorrect customs information
  • Recipient unavailable or refusal to accept
  • Non-payment of customs duties

In such cases, redelivery fees may apply, and refunds may be limited.

7. Long Delay Criteria

You may inquire if delivery exceeds the following periods:

  • Standard for most countries: Exceeding 60 days

8. Loss and Theft

We are not responsible for loss or theft that occurs after the shipping status is confirmed as "Delivered."

9. Damage and Misdelivery

Please contact us within 7 days of receiving the product at the email address below.

info@glamfixkorea.com

  • Photo or video evidence required.
  • Exchange or refund will be processed after verification.